snagit 2019 mac scrolling arrow jumping around

In some cases, opening the PDF in a browser (Chrome, Firefox) will work. When trying to capture, you will not see the Scrolling Arrows for Vertical, Horizontal, or Both, like you would in Internet Explorer. The All-in-One Capture method does not work with PDF readers, we are unable to properly detect the Scroll Bars. In these cases, try the Custom Scroll method. This can potentially lead to Snagit not being able to detect a single scrolling area. Some web pages may have multiple scrolling areas on a single page. Multiple scrolling areas on a single page Please see this article for information specific to Trusteer Rapport. This requires navigating to the system tray (usually in the bottom right corner by the clock), and right clicking on the Kaspersky icon and choosing Exit.

Currently, the only known workaround is to completely close the Kaspersky process (adding an exception for Snagit usually does not work). Kaspersky Internet Security may potentially completely break the window detection in Snagit, and therefore disable scrolling capture. If you are experiencing problems in Firefox, please see this article: Snagit (Windows): Scrolling not working in Firefox v56 Third Party Software Kaspersky Internet Security

Snagit 2019 mac scrolling arrow jumping around